Got questions? We've got answers. Can't find what you're looking for? Contact our support team.
How do I get started with Fozbi?+
Getting started is easy! Simply click "Get Started Free" to create your account. No credit card is required for the free plan. Once signed up, you can:
Import your existing contacts or add them manually
Create your first email using our visual editor or AI assistant
Set up signup forms to grow your list
Send your first campaign!
Can I import my existing email list?+
Yes! Fozbi supports importing contacts from CSV files. You can map your columns to our fields during import, including email, name, and any custom fields. We also validate emails during import to help maintain list hygiene.
Do I need technical skills to use Fozbi?+
Not at all! Fozbi is designed to be user-friendly for everyone. Our drag-and-drop email builder requires no coding knowledge, and our AI assistant can even help write your email content. If you ever need help, our support team is always here.
Is there really a free plan?+
Yes! Our free plan is free forever - no credit card required, no trial period. You get up to 1,000 contacts and 3,000 emails per month. It's perfect for small businesses just getting started with email marketing.
What happens if I exceed my plan limits?+
We'll notify you when you're approaching your limits. You won't be automatically charged - instead, we'll prompt you to upgrade to a higher plan. Your existing campaigns will continue to work, but you won't be able to add new contacts or send new campaigns until you upgrade or the next billing cycle.
Can I change plans at any time?+
Absolutely! You can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to additional features. When downgrading, the change takes effect at the start of your next billing cycle.
What payment methods do you accept?+
We accept all major credit cards (Visa, MasterCard, American Express) and debit cards. All payments are processed securely through Stripe.
What is the AI email generation feature?+
Our AI assistant can help you create compelling email content in seconds. Simply describe what you want to communicate, and it will generate professional email copy for you. You can also provide your website URL, and the AI will analyze your brand and tone to create on-brand content.
What are automated journeys?+
Automated journeys (also called drip campaigns or workflows) let you send a series of emails automatically based on triggers and timing. For example:
Welcome series when someone joins your list
Onboarding sequence for new customers
Re-engagement campaigns for inactive subscribers
Birthday or anniversary emails
Can I create signup forms for my website?+
Yes! Fozbi lets you create beautiful signup forms including popups, inline forms, and API integrations. All forms include built-in anti-bot protection with honeypot fields, rate limiting, and JavaScript validation to keep your list clean.
We maintain a 98%+ deliverability rate across our platform. We achieve this through proper authentication (SPF, DKIM, DMARC), dedicated IP warming, feedback loop processing, and continuous monitoring of our sending reputation.
How do you prevent emails from going to spam?+
We take multiple measures to ensure inbox delivery:
Proper email authentication setup
Content analysis to avoid spam triggers
List hygiene tools to remove invalid addresses
Compliance with anti-spam regulations
Feedback loop monitoring
Do you handle bounces and unsubscribes automatically?+
Yes! Fozbi automatically processes bounces and removes hard bounces from your list. Unsubscribe requests are handled instantly - when someone clicks unsubscribe, they're immediately removed from future mailings. This helps maintain your sender reputation and ensures compliance with regulations.
Is Fozbi GDPR compliant?+
Yes, Fozbi is fully GDPR compliant. We provide tools for consent management, easy unsubscribe options, data export capabilities, and the ability to delete contact data. We also include double opt-in functionality for signup forms.
Still have questions?
Our friendly support team is here to help you succeed with email marketing.